Data Deletion Instructions

Who this is for

This page explains how to ask Houseng to delete the personal data we hold about you. It applies to data you gave us through our website, e-mail, the Property Assessment Tool (P.A.T.), and to messages or comments we received through our Facebook Page or Instagram account.

How to request deletion

Send an e-mail to hello@houseng.co with the subject "Data deletion request". Please include:

• your full name;
• the e-mail address or phone number you used with us;
• if your request relates to Facebook or Instagram: the name or username of your profile, so we can find the message or comment;
• what you want deleted (everything, or specific information).

You can also write to us at: Houseng Konaklama Yönetim Hizmetleri Limited Şirketi, Esentepe Mah. Büyükdere Cd. No:175/7 Ferko Signature, Assembly Buildings Kat B4, PK34394, Şişli, İstanbul, Türkiye.

What happens next

• We may ask you to confirm your identity so we do not delete data of the wrong person.
• We answer within 30 days of receiving your request, free of charge.
• We delete or anonymise the data we are allowed to delete and tell you in writing what was done.

What we may have to keep

Some data must be kept by law, for example invoicing and accounting records (10 years) and data we need to defend or exercise legal claims. If we must keep something, we tell you which data and why, and we delete it when the legal period ends.

Data held by Facebook or Instagram

Houseng can delete what Houseng holds. Data held by Meta (for example your own Facebook or Instagram account, posts and messages) is controlled by Meta. You can manage or delete it in your Facebook or Instagram settings.

More information

See our Privacy Policy at https://houseng.co/privacy. Questions: hello@houseng.co.